At Palmaura, we do everything we can to make your experience smooth, enjoyable, and worry-free. Before reaching out, here are the answers to the most common questions — they might help you right away:

Have Questions? We Have Answers.

Where is my order?

You can track your order anytime right here:

👉 Track My Order

Just enter your order number or the email address used at checkout.

Estimated timeline:
1 to 3 business days (excluding weekends)

7 to 15 business days after shipping

Please note that during high-demand periods (sales, holidays…), slight delays can occur — but don’t worry, every parcel is monitored.

⏳ I haven't received my order yet

If your order was placed less than 15 business days ago, it’s likely still on its way. Please check your tracking link above first.

Of course, if you’re unsure, feel free to contact us.

🔄 Can I cancel or modify my order?

Orders are processed quickly (within 1 to 3 business days), so we cannot guarantee changes or cancellations after confirmation.

If you contact us very quickly with yourorder number, we’ll do our best to help before it ships.

💸 Returns, exchanges & refunds

We want you to love your Palmaura experience.

If your item arrives with a proven defect or issue, you have 14 days from delivery to contact us with clear photos. We’ll assess the situation and offer the most appropriate solution — refund, credit or replacement.

⚠️ Please note: items purchased on sale are not eligible for a full refund. In case of an issue, we may offer a partial credit or exchange, depending on the case.

Still need to reach us directly?

Use the form below or email us at configlowing@gmail.com

To help us respond quickly, please include:


full name
order number
A clear explanation of your request (with photos if needed)

🤍 A caring team, always listening

We’d love to hear from you! If you have any questions, need support, or just want to say hello, feel free to get in touch with us through the details below.

We read and respond to every message with care.

Please allow 24 to 48 business hours for a reply (Monday to Friday).

Thank you for being part of the Palmaura family 💫

— The Palmaura Team

Email Us
configlowing@gmail.com

Call Us
+1 (800) 123-4567

Our Physical Store Coming Soon

Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed

Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.