14 Days
Ensuring customer satisfaction is our commitment. Should you find yourself dissatisfied with your purchase, rest assured that we offer a 14-day return period.
The palmaura family
With over 12.000+ global family members, the Palmaura community is bigger than ever before.
Ensuring customer satisfaction is our commitment. Should you find yourself dissatisfied with your purchase, rest assured that we offer a 14-day return period.
Discover unique outfit ideas, fashion inspiration and exclusives directly on our Instagram account. Join our community now!
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Please check the checkout page for a full list of available options.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website, where you can track the status of your delivery.
What is your return policy?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be in their original condition.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected. Standard shipping usually takes 5-7 business days, while express shipping options are available for faster delivery.
Do you ship internationally?
Yes, we ship to many countries worldwide. Please check our shipping information page for details on international shipping rates and delivery times.
Can I change or cancel my order after it has been placed?
You can change or cancel your order within 24 hours of placing it. After this period, we may not be able to accommodate changes as the order will already be in processing.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately with your order number and details of the issue. We will arrange for a replacement or refund as quickly as possible.
Order placed
20 Apr
Dispatched
19 Apr - 20 Apr
Delivered
22 Apr - 24 Apr